Politique d’expédition

SHIPPING POLICY

Thank you for choosing ALTYR.

ORDER PROCESSING

All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking number.

SHIPPING TIMES

France:
Estimated delivery: 2–5 business days.

European Union:
Estimated delivery: 3–7 business days.

International:
Estimated delivery: 5–15 business days depending on the destination.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Free shipping may be offered during promotional periods or above a minimum order value.

ORDER TRACKING

Once your order has been shipped, you will receive an email with a tracking link allowing you to follow your package.

CUSTOMS, DUTIES AND TAXES

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

LOST OR DAMAGED PARCELS

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@altyr.eu. We will work with the carrier to resolve the issue.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address. ALTYR cannot be held responsible for delays or lost packages caused by incorrect or incomplete address information.

CONTACT

For any questions regarding shipping, please contact us at:

Email: hello@altyr.eu
Website: https://altyr.eu